askMyGP
Get Help with askMyGP
AskMyGP is to allow patients to submit a request for an appointment, fit and sick notes, medication queries and to ask for general advice.
Usual service times are between 07:30 and 10:30 (Monday to Friday). Except on bank holidays
If you require urgent medical advice from 10:30 until 18:30, please contact the surgery on 01942 807733.
Please provide us with as much information as possible, including photos if able (please do not attach any photos of genital areas). We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you at the most appropriate time. If you do not have access to the internet you can simply call us and our reception staff will submit the request on your behalf. Patients may not need to attend the practice saving valuable time and reducing the number of missed appointments. If the GP feels a face to face appointment is required then this will be offered to you.
We aim to respond to all requests within 48 hours.
Wigan GP Alliance offer all Wigan residents routine appointments across evenings, weekends, and bank holiday. To book please call them on 01942 482 848, alternatively if your need really cannot wait until we are open, please call 111.
NHS 111 will be able to advise on the care that you need. They can organise emergency services or an ambulance if needed. The NHS 111 is staffed by fully trained advisers supported by experienced nurses, pharmacists, and doctors. The NHS 111 service is available if you require urgent medical help, but it is not a life-threatening situation.
What is askmyGP?
askmyGP is a convenient online tool for you to contact your GP easily. Complete a simple registration form and ask a question or ask for advice, you can even select who you want to speak with. You can ask a question for yourself a family member or someone you care for.
SystmOnline
Online services allow you to:
- book, check or cancel appointments with a GP, nurse or other healthcare professional
- order repeat prescriptions
- see parts of your health record, including information about medicines, vaccinations and test results
- see communications between your GP Medical Centre and other services, such as hospitals
How to register for Online Services
If you have not used our online services before you will need to:
- Come to the Surgery and provide photo ID so we can confirm your identity and the receptionist will then issue you with a username and password.
- Enter SystmOnline and enter your registration details exactly as shown on the form.
- After registering, log on with your username and password.
SystmOnline
Non-urgent advice: Having Problems?
NHS App
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
What the NHS App does
- get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
- check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
- register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
- view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
Get the app
Non-urgent advice: Having Problems?
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices